Do you ever feel frustrated with how something works on your Metaswitch? Perhaps the process to provision a particular feature is annoyingly slow, or there’s a report that you need that’s hard to produce. In this article we’ll be looking at some common frustrations that could be resolved with an external software application written using… Continue Reading
Network Ops
Dammit! Solve problems faster with the DAMT Troubleshooting Framework
Do you ever encounter problems in your voice network? Issues with stability or functional defects? Are you responsible for tracking down these issues and resolving them? If so, you should try the DAMT (pronounced ‘dammit’) troubleshooting framework. This is a powerful framework we’ve developed at Award Consulting Services based on our decades of experience troubleshooting… Continue Reading
Smooth sailing or a rocky future?
Service providers who want to excel should beware of calm waters, and seek out the rocks. Photo by Trevor Bexon via Flickr This is one of a series of articles exploring how the principles of Lean Manufacturing can be applied to a telecommunications service provider’s network operations – with the aim of creating a perfect… Continue Reading
Why oh why does your NOC get so many trouble tickets?
This is one of a series of articles exploring how the principles of Lean Manufacturing can be applied to the telecommunications service provider’s network operations – with the aim of creating a perfect, smooth-running network with an efficient, quality-focused network operations team. If you missed it, check out my first article: What I learned packing… Continue Reading
What I learned packing boxes at Metaswitch, and how it could save your VoIP network
In 2012 I was plucked from my role as Director of Metaswitch Support working from home in Ohio, and sent to our Operations warehouse in California. What I learned there totally changed my thinking about business, and these same principles could be crucial to surviving in the current telecommunications market. After graduating from college I… Continue Reading