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Network Ops

7 Ways to Simplify Your Life with the Metaswitch APIs

April 26, 2018 By Andrew

7 Ways to Simplify Your Life with the Metaswitch APIs

​​Do you ever feel frustrated with how something works on your Metaswitch? Perhaps the process to provision a particular feature is annoyingly slow, or there’s a report that you need that’s hard to produce. In this article we’ll be looking at some common frustrations that could be resolved with an external software application written using… Continue Reading

Dammit! Solve problems faster with the DAMT Troubleshooting Framework

January 2, 2018 By Andrew

  Do you ever encounter problems in your voice network? Issues with stability or functional defects? Are you responsible for tracking down these issues and resolving them? If so, you should try the DAMT (pronounced ‘dammit’) troubleshooting framework. This is a powerful framework we’ve developed at Award Consulting Services based on our decades of experience… Continue Reading

Smooth sailing or a rocky future? 

April 12, 2017 By Andrew

Service providers who want to excel should beware of calm waters, and seek out the rocks. Photo by Trevor Bexon via Flickr This is one of a series of articles exploring how the principles of Lean Manufacturing can be applied to a telecommunications service provider’s network operations – with the aim of creating a perfect… Continue Reading

Why oh why does your NOC get so many trouble tickets?

February 10, 2017 By Andrew

This is one of a series of articles exploring how the principles of Lean Manufacturing can be applied to the telecommunications service provider’s network operations – with the aim of creating a perfect, smooth-running network with an efficient, quality-focused network operations team. If you missed it, check out my first article: What I learned packing… Continue Reading

What I learned packing boxes at Metaswitch, and how it could save your VoIP network

January 25, 2017 By Andrew

In 2012 I was plucked from my role as Director of Metaswitch Support working from home in Ohio, and sent to our Operations warehouse in California. What I learned there totally changed my thinking about business, and these same principles could be crucial to surviving in the current telecommunications market. After graduating from college I… Continue Reading

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