Hosted PBX

Over the past few months we’ve discussed many of the benefits of launching a hosted PBX product, and some of the steps you might take to get started. But perhaps the most important question is: what happens next? Suppose we take the plunge, build a product, and execute well… what impact will it have on… Continue Reading

In my previous article I gave an overview of how you can configure the settings on SIP phones – particularly as your deployment scales to hundreds, thousands or tens of thousands of devices. Today we’ll conclude that article by looking at how this is handled by the Metaswitch SIP Provisioning Server. As you think about… Continue Reading

You think it’s hard work keeping your Metaswitch software up to date? Just wait until you have thousands of IP phone handsets from multiple manufacturers deployed throughout your customer base – each a powerful computer running a specific version of firmware and with its own configuration settings. Now imagine you forgot to enable daylight savings… Continue Reading

Is it hypocritical to sell a hosted PBX service to your customers, but then use a traditional PBX for your own corporate offices? I’ve been in that very situation. I’ve been that guy trying to help someone configure a complex hosted PBX deployment – while sitting in my office on a traditional analog line. My… Continue Reading

If you’ve been following along with our series on hosted PBX over the past couple of months you might be thinking, “Hey, this seems like a good idea. We should start selling this to local businesses!” If that’s you, then I’m here to stand in the road, waving my arms, yelling “STOP!”. Maybe that’s a… Continue Reading

If you’ve decided you want to start selling Metaswitch hosted PBX to businesses in your service area, there’s a bunch of work to do – from marketing and product design to technical work. And it’s all important, but before you do anything else I’d recommend you set up a lab deployment. Why a lab? Is a… Continue Reading