Hosted PBX

Earlier this year I was visiting a client who had recently launched a hosted PBX / UCaaS service, and the management team was excited to roll the service out to businesses in their service area. In the course of my visit I was introduced to the inside sales team – who had been tasked with… Continue Reading

Over the past few months we’ve discussed many of the benefits of launching a hosted PBX product, and some of the steps you might take to get started. But perhaps the most important question is: what happens next? Suppose we take the plunge, build a product, and execute well… what impact will it have on… Continue Reading

In my previous article I gave an overview of how you can configure the settings on SIP phones – particularly as your deployment scales to hundreds, thousands or tens of thousands of devices. Today we’ll conclude that article by looking at how this is handled by the Metaswitch SIP Provisioning Server. As you think about… Continue Reading

You think it’s hard work keeping your Metaswitch software up to date? Just wait until you have thousands of IP phone handsets from multiple manufacturers deployed throughout your customer base – each a powerful computer running a specific version of firmware and with its own configuration settings. Now imagine you forgot to enable daylight savings… Continue Reading

Is it hypocritical to sell a hosted PBX service to your customers, but then use a traditional PBX for your own corporate offices? I’ve been in that very situation. I’ve been that guy trying to help someone configure a complex hosted PBX deployment – while sitting in my office on a traditional analog line. My… Continue Reading

If you’ve been following along with our series on hosted PBX over the past couple of months you might be thinking, “Hey, this seems like a good idea. We should start selling this to local businesses!” If that’s you, then I’m here to stand in the road, waving my arms, yelling “STOP!”. Maybe that’s a… Continue Reading