Most businesses have a choice of voice providers – including one or more local telcos and innumerable over-the-top offerings. So why do your customers choose to do business with you? For many CLECs and independent telcos, the answer is customer service. We’ve all heard the horror stories about the customer service provided by Comcast, and… Continue Reading
Articles
Geo-Redundant SBCs – how do they work?
Phone service is important. Providing reliable service can mean the difference between life and death. People don’t like risk – and they especially don’t want to be responsible for an unnecessary risk. That’s why every telecom vendor offers some kind of redundancy. Geographic vs ‘regular’ redundancy I’d define regular redundancy as the ability to maintain… Continue Reading
Visualize your Metaswitch translations with FlowShow
Back in January I made a mistake. I was talking with a client that I’ve known for many years – one of the first Metaswitch deployments I ever supported when I worked at the company – and they needed some work done on their Metaswitch translations (the rules that control call billing and routing, if… Continue Reading
Mind-reading over VoIP: the future of contact centers
Has anyone reading this ever had a frustrating conversation with a call center representative? For me, the most annoying part is that often the person I’m talking to doesn’t seem to have the power to solve my problem. “That’s against company policy” is one of the worst combinations of words in the English language. But… Continue Reading
Is your spare Metaswitch CPU card a two-headed monster?
Imagine the scenario: You have a sturdy, long-running VP2510 chassis providing quality phone service for thousands of subscriber lines. Then one day you get an alarm about a hardware failure – one of your processor cards (CPU cards) has failed. Of course this is annoying, but no big deal because the Metaswitch chassis is redundant,… Continue Reading
Perimeta Message Manipulation: Guide for Beginners
One of the great features of the Perimeta Session Border Controller (SBC) is the powerful message manipulation framework (MMF) that it provides. Using these rules you can make almost any change you like to a SIP message as it passes through the SBC, as well as block or reject messages based on certain criteria. I’ve… Continue Reading