In the past two days we’ve had 3 different clients ask for help troubleshooting the call forwarding feature. At first I thought this was a freak coincidence, but no – as my coworker Stephen Denny pointed out to me – everyone’s trying to figure out how to work remotely. Those of us working in the… Continue Reading
Articles
Coronavirus and the central office
Well that moved fast. Last weekend I was certainly aware of the Coronavirus but life was largely proceeding as usual. Our church decided not to hold its service “out of an abundance of caution”, and quite a few folks felt it was an overreaction. On Monday the stock market crashed. Really hard. And then kept… Continue Reading
STIR/SHAKEN isn’t enough – we need Out-of-Band STIR
“Whenever we call an AT&T wireless number, our call is marked as spam!” And so it begins. I spoke to a client today who relayed these words from one of his subscribers. My client has not yet implemented STIR/SHAKEN, but AT&T has – and so calls from this ILEC (and many others) are considered less… Continue Reading
New tandem trunks: how to migrate smoothly
We’ve worked with a few clients recently who needed to migrate to a new trunk group for their tandem traffic. Sometimes this is driven by the tandem provider – perhaps they’re simply updating their transport infrastructure and need you to use a new set of trunks, but nothing is really changing except the transport. In… Continue Reading
What you need to know about Kari’s law
February 16, 2020 was the deadline to comply with Kari’s Law. Did you update your switch already, or is this all news to you? Who was Kari? Kari Hunt Dunn was tragically murdered in a hotel bathroom in December 2013, while her young daughter desperately and repeatedly tried to dial 911 from the hotel room… Continue Reading
What happens if one subscriber sets an easy password?
Let’s imagine you provide phone service to local residents and local businesses. Let’s imagine that you provide some kind of web-portal where a subscriber can log-in and update the settings on their lines. I’m guessing most of you are nodding along – this isn’t hard to imagine, because it’s reality. But let’s see how this… Continue Reading