Has anyone reading this ever had a frustrating conversation with a call center representative? For me, the most annoying part is that often the person I’m talking to doesn’t seem to have the power to solve my problem. “That’s against company policy” is one of the worst combinations of words in the English language. But… Continue Reading
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Is your spare Metaswitch CPU card a two-headed monster?
Imagine the scenario: You have a sturdy, long-running VP2510 chassis providing quality phone service for thousands of subscriber lines. Then one day you get an alarm about a hardware failure – one of your processor cards (CPU cards) has failed. Of course this is annoying, but no big deal because the Metaswitch chassis is redundant,… Continue Reading
Perimeta Message Manipulation: Guide for Beginners
One of the great features of the Perimeta Session Border Controller (SBC) is the powerful message manipulation framework (MMF) that it provides. Using these rules you can make almost any change you like to a SIP message as it passes through the SBC, as well as block or reject messages based on certain criteria. I’ve… Continue Reading
Wanted: some good advice from… you
I read a book recently that has been challenging my thinking. Am I too conservative as a business owner? Am I constrained by the smallness of my vision? Since I can’t afford to hire an expensive management consultant to advise me, I figured instead I’d think out loud in this article, and seek the advice… Continue Reading
The Ultimate Metaswitch Hardware Guide 2019
Do you know the difference between a VP3510 and a CH6010D? What about a UX4410 vs a GX6340? More importantly, do you understand Metaswitch’s hardware strategy and what it means for your existing and future network? Before I start, I should warn you that this article could easily go off the rails. Here’s why. I… Continue Reading
Hosted PBX Case Studies: What happens after launching?
Over the past few months we’ve discussed many of the benefits of launching a hosted PBX product, and some of the steps you might take to get started. But perhaps the most important question is: what happens next? Suppose we take the plunge, build a product, and execute well… what impact will it have on… Continue Reading