About Andrew Ward – CEO
Andrew spent 14 years at Metaswitch, and in the two halves of his career he developed a set of complementary skills that form the basis of our service offerings today.
- As a Metaswitch CSE and Support Manager he helped hundreds of service providers migrate from TDM to VoIP as he configured new products and services, and helped troubleshoot complex quality problems.
- As VP Operations he was introduced to Lean Manufacturing and used the principles to improve shipment quality by 80% while simultaneously increasing efficiency by 89%.
This combination of deep technical expertise (in TDM and VoIP), combined with the love for process-improvements and executive experience, creates a unique set of skills that we use to help service providers create a more perfect network.
If you’re interested to hear a little more about Andrew’s first attempt at starting a business after leaving Metaswitch, check out this excerpt from his presentation at the Metaswitch InTouch conference in Charlotte (May 2018).
About Stephen Denny – Senior Technical Consultant
Stephen began his telecom career writing SS7 code. Since that time he has worked for a number of service providers and equipment vendors.
- Along the way he was a co-founder and CTO of a CLEC in Texas focusing on business phone service and built out a network using Metaswitch equipment. He was also co-owner of a Wireless Internet Service Provider and a dial-up Internet company in the early days of the Internet. He was a founding member of the North Texas Linux User Group.
- Stephen spent 11 years at Metaswitch in the support organization as a Customer Support Engineer and a Support Manager where he was engaged in both large and small service providers both in the USA and in Latin America and developed his hands-on expertise across their product line.
His wide experience in the industry gives him a perspective of both technical details and making things work to the practical side of business. He still loves getting his hands dirty doing real work in networks.